Recommendation 13 regarding bookings I am having difficulty in their answer to this question (maybe its just me!) but they give details on the particulars of private hire bookings.
Particulars of private hire bookings
11. Before the commencement of each journey booked at an operating centre specified in his licence an operator shall enter the following particulars of the booking in the record referred to in regulation 10 –
(d) the main destination specified at the time of the booking;
They then go on to explain
Regulation 11 (d) therefore only requires an operator to record “the main destination
specified at the time of the booking
That bit I understand but then what appears as a contradiction to me is
and even then, only at the commencement of the journey, not at the time of the booking itself
So they have said it is a requirement to have a destination and then in the next sentence it changes to commencement of journey not at the time of the booking itself.
The requirements are clear and unambiguous.
The legal requirement to specify a destination is 11(d) yet they have added this other bit on making it ambiguous. They then go on to explain the purpose of the regulation, which is safety of the passenger and allows driver to plan route in advance.
How does not having a destination make it safer? If the driver does not know destination how can he plan route? How can operator give an accurate quote when they don’t know destination.
The issue of destination bookings will form part of the planned Regulations Review.
Having read the ph consultation I see this question comes up in question 7
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7 In particular do you consider it necessary to make it mandatory for an operator to record the main destination for every booking made before the commencement of each journey? Please explain why and how this could be enforced effectively.
Yes
No
Don't know
It does not give you an opportunity to explain why this is important. Another coincidence perhaps. I have sent an email to them in the hope of rectifying this.
